Emailing support
Know which email to use for your issue type. This site contains general information about Mercury and its features, so if you are encountering an error or other technical issue not mentioned here, try reaching out to one of the following:
For issues with Mercury itself (e.g. error, page not loading, bugs), email itsupport@landmarkglobal.com.
For anything related to users and logins (e.g. login credentials, creating new users, or adjusting a user's permissions), email logins@landmarkglobal.com.
For non-Mercury technical issues (e.g. email help, potential malware, phishing email attempts, etc.), email helpdesk@landmarkglobal.com.
For issues related to Mercury documentation (i.e. the articles and resources on this site), you can either email us at docsupport@landmarkglobal.com or fill out this form to request specific documentation.
Checking systems’ statuses
To check whether a Landmark Global system (such as Mercury or Customs Collect) is running, you can visit https://status.landmarkglobal.com. This page allows you to view the current status of each service, as well as its uptime history for the last 30 days, scheduled maintenance, and reported incidents.
