--- title: "Tracking Overview" slug: "tracking-overview" updated: 2026-09-17T20:01:10Z published: 2026-09-17T20:01:10Z canonical: "mercurydocs.landmarkglobal.com/tracking-overview" --- > ## Documentation Index > Fetch the complete documentation index at: https://mercurydocs.landmarkglobal.com/llms.txt > Use this file to discover all available pages before exploring further. # Tracking Overview You can track shipments using many methods, including [the Landmark Global website](https://track.landmarkglobal.com/), [API integration](/v1/docs/tracking-overview#via-api-integration), [SFTP files](/v1/docs/tracking-overview#via-sftp-integration), [Mercury deeplinks](/v1/docs/tracking-overview#via-mercury-deeplinks), and [Mercury’s search function](/v1/docs/tracking-overview#via-mercurys-search-function-and-shipment-detail-page). ## How to track and trace shipments ### Via the Landmark Global website The easiest way to view a shipment’s tracking status is by using the [Landmark Global tracking page](https://track.landmarkglobal.com/). You can search for up to 25 shipments at a time using either their LTN or the tracking number provided by the end-carrier. ![](https://cdn.document360.io/f8bd1df0-b4a6-434a-89a6-6c42736ea472/Images/Documentation/Tracking%20Overview%20-%20Landmark%20Tracking%20page.PNG?sv=2026-02-06&spr=https&st=2026-10-26T10%3A32%3A30Z&se=2026-10-26T11%3A32%3A30Z&sr=c&sp=r&sig=Mg2%2FAjCg9yhYpmrVtAf1LjpBgrKAExMrGwHsuscMRmE%3D) The tracking page will provide a quick overview of where the shipment is and its expected arrival, and you can also click “Full Event History” to see individual tracking events and their timestamps. When viewing the full tracking history, the most recent events will be at the top, and you can scroll down to see more. ![](https://cdn.document360.io/f8bd1df0-b4a6-434a-89a6-6c42736ea472/Images/Documentation/Tracking%20Overview%20-%20Landmark%20Tracking%20page%20full%20tracking%20history.PNG?sv=2026-02-06&spr=https&st=2026-10-26T10%3A32%3A30Z&se=2026-10-26T11%3A32%3A30Z&sr=c&sp=r&sig=Mg2%2FAjCg9yhYpmrVtAf1LjpBgrKAExMrGwHsuscMRmE%3D) #### Possible Delays Certain kinds of events (e.g. being held for inspection by customs) may cause a “Possible Delay” alert to appear at the top of the tracking page. ![](https://cdn.document360.io/f8bd1df0-b4a6-434a-89a6-6c42736ea472/Images/Documentation/Tracking%20Overview%20-%20Landmark%20Tracking%20page%20-%20possible%20delay.png?sv=2026-02-06&spr=https&st=2026-10-26T10%3A32%3A30Z&se=2026-10-26T11%3A32%3A30Z&sr=c&sp=r&sig=Mg2%2FAjCg9yhYpmrVtAf1LjpBgrKAExMrGwHsuscMRmE%3D) #### Customs Payments (Canada) For customers tracking shipments into Canada, if there are unpaid duties and/or taxes on the shipment, the tracking page will display an alert like the one below. Clicking "Pay Now" will bring the user to the Cheddr payment portal ([more information here](/v1/docs/using-cheddr)). ![Cheddr - Notification on Tracking Page](https://cdn.document360.io/f8bd1df0-b4a6-434a-89a6-6c42736ea472/Images/Documentation/Cheddr%20-%20Notification%20on%20Tracking%20Page.png?sv=2026-02-06&spr=https&st=2026-10-26T10%3A32%3A30Z&se=2026-10-26T11%3A32%3A30Z&sr=c&sp=r&sig=Mg2%2FAjCg9yhYpmrVtAf1LjpBgrKAExMrGwHsuscMRmE%3D) Cheddr can also be used when there are no payments due but the customer must still provide clearance authorization. Until the customer's payment and/or authorization has been received, the tracking page will warn the customer of a delivery issue. ![](https://cdn.document360.io/f8bd1df0-b4a6-434a-89a6-6c42736ea472/Images/Documentation/Cheddr%20-%20Landmark%20Tracking%20Page%20Delivery%20Issue.png?sv=2026-02-06&spr=https&st=2026-10-26T10%3A32%3A30Z&se=2026-10-26T11%3A32%3A30Z&sr=c&sp=r&sig=Mg2%2FAjCg9yhYpmrVtAf1LjpBgrKAExMrGwHsuscMRmE%3D) ### Via API integration To get tracking information via API, send a [TrackRequest](https://mercurydocs.landmarkglobal.com/docs/track-api-request) for a specified shipment and get the [TrackResponse](https://mercurydocs.landmarkglobal.com/docs/track-api-request#trackresponse) containing the latest tracking status for the specified shipment or package. If you want to retrieve a history of all statuses for a shipment, make sure to include the optional RetrievalType node and set it to “Historical”. ### Via SFTP integration *Note: This option is not provided by default to all FTP fully integrated customers. Please contact your Integration Manager for more information.* If you have tracking via this integration enabled, a CSV file will be placed on Landmark’s SFTP server in the “Tracking” folder. Login credentials will be provided by Landmark Global. This tracking file will contain all new statuses received since the previous file was generated. [See Tracking File Specifications](https://mercurydocs.landmarkglobal.com/docs/tracking-file-specifications). ### Via Mercury deeplinks Mercury deeplinks allow you to track any shipment without having to log in. The structure of the deeplink depends on what reference you are using for the shipment. - Landmark Tracking Number or End-Carrier Tracking Number - *Structure:* https://track.landmarkglobal.com/?trck=**** - *Example:* https://track.landmarkglobal.com/?trck=LTN62000715 - Shipment (Order) Reference - *Structure:* https://track.landmarkglobal.com/?cid=****&refid=**** - *Example:* https://track.landmarkglobal.com/?cid=127&refid=AER12142017 - Package Reference - *Structure:* https://track.landmarkglobal.com/?cid=****&pkgrefid=**** - *Example:* https://track.landmarkglobal.com/?cid=127&pkgrefid=00000000246706 - LPR Value* - *Structure:* https://track.landmarkglobal.com/?trck=**** - *Example:* https://track.landmarkglobal.com/?trck=LPR00158504744930 *LPR values are tracking seeds you can generate by appending a unique value to an account-specific prefix and Mercury will accept that as a tracking number. LPR values can be submitted to our system via the PackageReference field. LPR values passed to our system should be unique so duplicates aren't sent between facilities. The format of the LPR value is: **LPR00<4-digit-clientID>**. ### Via Mercury’s search function and shipment detail page Use Mercury’s [Shipment Search](https://mercury.landmarkglobal.com/shipments/index.php) page to find the shipment you want to track. When the results appear, click on the name of the shipment to pull up the shipment detail page. ![](https://cdn.document360.io/f8bd1df0-b4a6-434a-89a6-6c42736ea472/Images/Documentation/Tracking%20Overview%20-%20Shipment%20Search%20page.png?sv=2026-02-06&spr=https&st=2026-10-26T10%3A32%3A30Z&se=2026-10-26T11%3A32%3A30Z&sr=c&sp=r&sig=Mg2%2FAjCg9yhYpmrVtAf1LjpBgrKAExMrGwHsuscMRmE%3D) On the Shipment Detail page, clicking on "Shipment Tracking History" will allow you to see a list of recent tracking events as well as their times and locations. This section will show Attempted Delivery and Delivered codes at the top of the list (regardless of timestamp). Otherwise, it sorts by event time descending. ![](https://cdn.document360.io/f8bd1df0-b4a6-434a-89a6-6c42736ea472/Images/Documentation/Tracking%20Overview%20-%20Shipment%20Detail%20page.png?sv=2026-02-06&spr=https&st=2026-10-26T10%3A32%3A30Z&se=2026-10-26T11%3A32%3A30Z&sr=c&sp=r&sig=Mg2%2FAjCg9yhYpmrVtAf1LjpBgrKAExMrGwHsuscMRmE%3D) Clicking on “View Latest Tracking Status” will take you to the tracking page on Landmark Global's website. ## Tracking statuses and codes ### Codes and subcodes Landmark uses a few standardized codes to categorize tracking events. These codes have general meanings such as "Shipment In Transit/On Hold/Delayed" (275) or "Shipment Delivered" (500). Within these codes, subcodes can provide additional details. For example, code 275 contains many subcodes, including 2000 ("Parcel departed"), 2006 (Parcel may be delayed due to weather"), and 2750 ("Parcel damaged"). Landmark codes are shown in the table below; see also [LGI Tracking Event Codes and Subcodes](/v1/docs/lgi-tracking-event-codes-and-subcodes) or download the "Carrier integration - tracking mapping" spreadsheet for complete tables, including subcodes. | Code | Description | Mercury EN Label | Comments | | --- | --- | --- | --- | | 100 | Shipment Information Transmitted To Carrier | | Can be used to map when we submit data to the final mile carrier. | | 110 | Customs Payment Update | | | | 120 | Customs Transmitted | | Can be mapped in case the carrier is also the customs broker. | | 125 | Customs Cleared | | Can be mapped in case the carrier is also the customs broker. | | 135 | Customs Issue | | Can be mapped in case the carrier is also the customs broker. | | 275 | Item Touched By Carrier | Parcel processed by carrier | | | 300 | Item Out For Delivery | Parcel in delivery | | | 400 | Attempted Delivery | Attempted delivery | | | 410 | Item At Pickup Location | Parcel available for pick-up | | | 450 | Item Redirected To New Address | Parcel redirect to new address | | | 500 | Item Successfully Delivered | Parcel delivered | | | 510 | Proof Of Delivery | | | | 800 | Claim Issued | | Usually comes from the carrier | | 900 | Delivery Refused/Failed | Consignee refused parcel | | ### List of possible tracking statuses - 50 - Shipment Data Uploaded - 60 - Shipment inventory allocated - 75 - Shipment Processed - 80 - Shipment Fulfilled - 90 - Shipment held for payment - 100 - Shipment information transmitted to carrier - 110 - Customs Payment Update - 125 - Customs Cleared - 135 - Customs Issue - 150 - Crossing Border - 155 - Crossing Received - 200 - Item scanned at postal facility - 225 - Item grouped at Landmark or partner facility - 250 - Item scanned for crossing - 275 - Item in transit with carrier - 300 - Item out for delivery - 400 - Attempted delivery - 410 - Item available for pickup - 450 - Item re-directed to new address - 500 - Item successfully delivered - 550 - Return Received at handling facility - 570 - Return Received - 800 - Claim Issued - 900 - Delivery Failed ***Note: These are general explanations of the meaning of each status code; the text of actual status updates may differ. It is also possible to receive other statuses not shown here, depending on your destination and service type.*** ### Getting tracking events from carriers Each carrier is set up uniquely, and the way we get tracking events differs based on the integration. Here are the possible methods, listed from most preferred to least preferred: 1. SFTP via the carrier's server (we pull the files). 2. SFTP via Landmark's server (carrier pushes the files). 3. Webhook for tracking data (carrier pushes the data). 4. Bulk tracking fetch via carrier API (several tracking numbers per request, we pull the data). 5. Tracking fetch via carrier API (one tracking number per request, we pull the data). A Landmark Tracking Number (LTN) is a string that uniquely identifies a particular shipment. Cheddr is a multi-platform system that allows customers in Canada to pay duty and taxes online. Online payment streamlines the shipping process, reducing delays and lowering costs. Additionally, Cheddr provides flexible payment options and robust security features. Application Programming Interface. Generally, a more sophisticated programming integration for Landmark and its clients. This is a highly scalable and flexible means for a client to send a request for a label/manifest/rate/return label/etc. from Landmark. Stands for Comma-Separated Values. A CSV file is a text file in which the data items are separated using commas as a delimiter. Secure File Transfer Protocol. A means in which to transfer large files. Companies usually write scripts to drop and retrieve files automatically. ## Attachments - [Carrier integration - tracking mapping - v6.xlsx](https://cdn.document360.io/f8bd1df0-b4a6-434a-89a6-6c42736ea472/Images/Documentation/Carrier integration - tracking mapping - v6.xlsx)