ShipStation Integration Overview

This guide provides basic information regarding the integration between ShipStation and Landmark Global’s TMS platform, Mercury. The integration allows users to generate and retrieve Landmark international shipping labels and tracking within ShipStation. Processed Mercury shipments can also be voided from ShipStation.

Requirements

Use provided Landmark Client ID, username, password to set up Landmark Global as a carrier in ShipStation.

Customs information MUST be linked to SKUs. To do this, set ShipStation to create declarations from order items in Settings > Shipping > International Settings.

Users must have a Platinum plan or higher with ShipStation in order to integrate with Landmark.

Sending orders to Landmark

Filter by international orders, then select a service code to use and create a label. Order information is entered into Mercury and the label is viewable within ShipStation. A tracking number is also returned.

After this the order will need to be processed through Mercury—client services will be able to assist with any questions along this process.

Service selection options

LGI Standard DDP

LGI Standard DDU

LGI Expedited DDP

LGI Expedited DDU

LGI Regular DDU – Non-tracked service

LGI Postal Tracked DDU

If shipping strictly DDU shipments, SKUs can be auto-generated upon import if they aren’t available within ShipStation.

Setting Tax ID information in ShipStation

Tax ID information such as IOSS tax IDs can be added directly in ShipStation. To set tax IDs, go to Account Settings > Shipping > International Settings. Here you can click the "Add a Tax Identifier" button to configure.

Troubleshooting

Possible error: “Bad Request: Missing item information: sku TransactionID=example”

Resolution: This error typically occurs when customs information isn’t correctly linked with SKUs. To fix this:

1) Set international setting to "Create declarations from order items".

OR

2) Add customs information in the product record under the customs tab. 

These are the only methods to ensure customs information will be associated with SKUs. Predefined settings can't be used in any way to attach SKUs. Be sure to apply settings to already existing orders when changes are made.

Additional Information on Available Features and Integration Notes: Landmark Global ShipStation Integration Overview

Possible Errors

This table lists all errors that may be returned by the ShipStation API endpoint. [Brackets] in the ErrorMessage are used to represent to the value passed for the related element. An example is provided when an ErrorMessage is variable.