---
title: "Mercury Help and Troubleshooting"
slug: "mercury-help-and-troubleshooting"
updated: 2026-10-08T03:03:27Z
published: 2026-10-08T03:03:27Z
canonical: "mercurydocs.landmarkglobal.com/mercury-help-and-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mercurydocs.landmarkglobal.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mercury Help and Troubleshooting

## Emailing support

Know which email to use for your issue type. This site contains general information about Mercury and its features, so if you are encountering an error or other technical issue not mentioned here, try reaching out to one of the following:

- For **issues with Mercury itself** (e.g. error, page not loading, bugs), email [itsupport@landmarkglobal.com](mailto:itsupport@landmarkglobal.com).
- For anything related to **users and logins** (e.g. login credentials, creating new users, or adjusting a user's permissions), email [logins@landmarkglobal.com](mailto:logins@landmarkglobal.com).
- For **non-Mercury technical issues** (e.g. email help, potential malware, phishing email attempts, etc.), email [helpdesk@landmarkglobal.com](mailto:helpdesk@landmarkglobal.com).
- For **issues related to Mercury *documentation*** (i.e. the articles and resources on this site)*,* you can either email us at [docsupport@landmarkglobal.com](mailto:docsupport@landmarkglobal.com) or [fill out this form](https://www.wrike.com/workspace.htm?acc=419386#/forms?formid=598879) to request specific documentation.

## Checking systems’ statuses

To check whether a Landmark Global system (such as Mercury or Customs Collect) is running, you can visit [https://status.landmarkglobal.com](https://status.landmarkglobal.com). This page allows you to view the current status of each service, as well as its uptime history for the last 30 days, scheduled maintenance, and reported incidents.

![](https://cdn.document360.io/f8bd1df0-b4a6-434a-89a6-6c42736ea472/Images/Documentation/Landmark Global Systems Status Page.png?sv=2026-02-06&spr=https&st=2026-10-28T22%3A40%3A16Z&se=2026-10-28T23%3A40%3A16Z&sr=c&sp=r&sig=tjp6pfYLUHghT9qoqpq%2B6Rkerfok1wOwbM6gdPqvZS8%3D)

A web-based software developed by Landmark which supports much of Landmark's business and operations. Mercury is located online at [https://mercury.landmarkglobal.com](https://mercury.landmarkglobal.com). For more information, see [Mercury's documentation site](/v1/docs/mercury-high-level-overview) at [https://mercurydocs.landmarkglobal.com/docs/mercury-high-level-overview](https://mercurydocs.landmarkglobal.com/docs/mercury-high-level-overview).

Shipments using Landmark’s Customs Collect system will have the option of paying duties and taxes online, such as through the Cheddr payment portal.