Mercury High Level Overview

Mercury is a robust and feature-rich proprietary software—designed, developed and owned by Landmark Global Inc.—which specializes in global logistics for eCommerce businesses. Mercury’s suite of tools provides all the functionality needed to manage shipping from end to end, including:

• Transportation and warehouse management - Supports the planning, executing and tracking of global goods delivery with extensive features to manage operational processes, both within and beyond the warehouse.
• Inventory management and order fulfillment - Multi-facility inventory management, picking and packing for fulfillment clients, fully integrated with Mercury’s transportation and order management functionality.
• Support tools and process visibility - Shared, centralized information and an arsenal of tools to support, manage and configure shipping services, available to all relevant stakeholders along the way.
• System and user administration - Built-in administrative features ensure that all Mercury users can access the tools and data specific to their jobs and allow clients to optimize their Mercury setup according to their exact needs.
• Integrated, secure and scalable solutions - By providing one point of contact to a sophisticated network of carriers, customs brokers and partners, Mercury boasts simplicity and adaptability while staying committed to security.

Transportation and warehouse management

Mercury’s suite of software tools handles all the nitty-gritty details of transportation. At the core of Mercury’s offerings is a proprietary routing engine that intelligently optimizes how parcels are shipped. The engine is broker and carrier agnostic with over 50 carrier options, enabling shipments to be delivered with the best blend of service, tracking, and cost. Mercury’s tools offer the core functionality of a TMS. Border crossing logistics—including duty and tax management, harmonization of goods and automated clearance—are also handled in Mercury, allowing clients to effortlessly ship parcels across the globe. Meanwhile, reports and metrics, event logs and operator performance indicators keep day-to-day warehouse operations running smoothly. Each step of the way, Mercury provides everything needed to get parcels safely to the consignee’s doorstep.

Core features

• Automated order data receipt
• Processing and route optimization
• Label generation and carrier manifesting
• Outbound parcel sortation and palletizing support
• Exceptions and multi-piece management
• Sku harmonization and customs clearance
• Customs inspection management
• E2E track and trace
• Centralized data for all teams

Integrated equipment

• Integrated scale, dim/weight and printer equipment
• Dimensioning system integration with QubeVu and Chameleon
• Hand scanner support
• Automated parcel labeling/sorting integration with Chameleon

Freight management

• BOL generation
• Freight receipt confirmation
• Freight move information collection
• Recurring and scheduled pickups
• Moves between internal, client and partner facilities
• Ground and air

Operational support tools

• Work in progress (WIP)
• Assembly locations
• Operator performance metrics
• Processing performance indicator
• Historical data, event logs and reports
• Reports for process efficiency and quality control

Returns

• Request reships on undeliverables
• Return to client, destroy or refurbish
• International returns
• Storage management

Inventory management and order fulfillment

Pick and pack, stock receipt, inventory location management and other features enable Mercury to efficiently manage everything to do with inventory. Mercury’s tools are also what allow Landmark to offer fulfillment services. Clients who outsource fulfillment to Landmark no longer have to worry about the complexities of storing, sorting and packaging their stock. These services integrate seamlessly with other eCommerce platforms like Shopify. Clients benefit doubly by using the same company to manage both shipping and fulfillment, saving time and transportation costs⁠—all while streamlining business logistics on their end.

Features

• Inbound freight receipt
• Create, receive and putaway purchase orders
• Location control - multi-facility support, advanced and customizable locations structure
• Stock level control - restock system, automated reports and updates on inventory levels
• SKU management - lot control and expiry management, UPC support, serial number support
• Picking - customize and sort pick groups and print order, order prioritization, pick route optimization, integrated scanners
• Packing - packing instructions, fulfillment barcode for simple processing

Support tools and process visibility

Mercury offers an arsenal of support tools and universal process visibility for all stakeholders. Using the Mercury web app, clients can track the progress of parcels, provide updates to their customers and examine real-time reports and analytics on their shipping performance. Historical data, event logs, and reports allow for easy issue resolution. One of Mercury’s most distinctive and powerful features is its use of a single, centralized database to serve all the needs of a given client. Whether the user is external (like an executive looking for an overview on location activity) or internal (like a warehouse worker scanning pallets or a tech person with Client Services), having centralized information ensures that everyone is on the same page. This unified system accelerates communication, troubleshooting and problem-solving across departments.

Mercury also provides a suite of finance tools. Users can view vendor bills and easily capture and then report on costs from vendors using Mercury’s built-in margin analysis feature. Mercury automatically generates client invoices in a secure CSV electronic invoicing system. Customizable reports make financial management easy. Users can also leverage the native end-of-month tools built in direct response to finance workers’ needs. Additional finance capabilities include multiple entity support and integrations with accounting platforms such as QuickBooks and Sage, the details of which can be configured by system administrators.

Features

• Full data visibility
• Support tools for client, client support teams, sales, operations, network, product and any other depts with stake in service provision
• Issue resolution - historical data and event logs including user who performed action
• Plentiful reporting options throughout the system, customizable reports, metrics and ad-hoc reporting
• Self-serve Mercury platform access - self-serve Mercury portal as well as email or automated connections to view status of orders, manage issues, submit claims and invoices

Financial tools

• Vendor billing system (with cost assignment and margin analysis tools)
• Client invoicing, including secure, automated electronic transfer
• Customizable reports for financial management
• Local finance system integrations: QuickBooks, Sage, Unit4, bpost

System and user administration

Because all Mercury users within a company share a centralized database, it’s crucial that clients be able to manage who has access to what information and how the overall system is used. For security and convenience, users can only view and modify the information pertinent to their jobs. System administrators can customize Mercury according to the client’s needs. They can configure invoice accounts, set rates and prices, define routing rules, manage integrations, set up vendors and billing information and more. Mercury’s administrative functionality allows clients to take full advantage of the platform while being confident that their data and processes remain secure.

Features

• Configure and manage client, carrier, vendor and retailer accounts and integrations
• Customize client accounts based on their needs
• User permissions management
• Facility configuration, including Known Shipper compliance management
• Rate management and pricing rules
• Multiple client invoicing accounts
• Multiple entity support

Integrated, secure and scalable solutions

What sets Mercury apart from other shipping solutions is that it consolidates functionality, simplifying the client experience and providing universal visibility. Mercury offers easy integration for clients and connects with other popular eCommerce solutions that they may already have. In addition, Mercury’s vast integrations offer access to a broad network of carriers and other partners. Even as Mercury facilitates all these connections, it also safeguards the security of data transmission and storage for clients, remaining committed to client and consumer privacy. Finally, Mercury’s scalability means that it can serve any size business from a family-run retail shop to a billion-dollar company.

Features

• Web-based single point of connection for the client
• Cloud deployment
• API and secure file transfer integration options
• Easy to integrate with external eCommerce solutions and platforms
• Connected to 10+ customs brokers and 50+ carriers
• Integrates with BIRST for business intelligence and analytics